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Do not use My Lahey Chart if you are having a medical emergency!

If you think you might be having an emergency, visit the closest emergency room or call 911.

Please do not try to send messages to your provider about an emergency using My Lahey Chart! Your provider might not see your message or send an answer right away.

What My Lahey Chart can do for you

My Lahey Chart gives you a secure way to look at your medical record and other health information online. You can also talk with your provider using the My Lahey Chart website.

Here are the things that you can do on My Lahey Chart:

  • Request and see upcoming appointments. You can see what appointments you have coming up. You can request an appointment.
  • Look at your medical record. You can see parts of your medical record, such as:
    • o A list of the things you are allergic to
    • o What medications you are on
    • o Your immunizations
    • o A list of your health issues
    • o Reminders about important screenings and tests that help you stay healthy
  • o Get test results. You can look at results from your lab tests, x-rays and other tests.
  • o Send messages to your doctor’s office. You can send secure messages to your doctor’s office where questions will be answered if asked. More details about sending and receiving messages can be found on the next page.
  • o Renew prescriptions. You can ask your provider to renew your prescriptions.
  • o Pay medical bills. You will be able to look at your medical bill and pay it online. You will also be able to get rid of paper billing if you want to.
  • o Get health information. You can get health information from Medline Plus (the National Institutes of Health’s website for patient and families). Here you will find information on hundreds of different health topics to help you better manage your health.

When you use My Lahey Chart, you agree to a set of rules

These rules are called “terms and conditions.” This document will explain the terms and conditions of using My Lahey Chart.

  • o When you use My Lahey Chart, you agree to follow these rules. Both the usage and content of My Lahey Chart is governed by applicable federal and Massachusetts state laws and regulations.
  • o Each time you logon to My Lahey Chart, you are agreeing to these rules.
  • o These conditions might change from time to time. Any changes will be posted on My Lahey Chart. These changes are effective as soon as they are posted.
  • o If you have any questions about these rules, please talk with the My Lahey Chart Customer Support Team at (781) 744-7300 before you start using My Lahey Chart.

About sending and reading messages on My Lahey Chart

You can send messages to your providers on My Lahey Chart. You can also send comments. These comments and messages will be part of your permanent electronic medical record.

You may not get responses for your messages for at least three business days.

When sending and reading messages, you agree that:

  • o Any information you give is complete and accurate: This includes your My Lahey Chart Questionnaire. This helps your provider give you the care that is best for you.
  • o You should not send urgent messages through My Lahey Chart: Sometimes a telephone call or an office visit may be the best way to let your doctor know something.
  • o You should not make any changes to your care: Because of your test results without talking with your provider first. Don’t change your medicine, therapy, or anything else before talking with your doctor.

You agree to give My Lahey Chart a working email address

  • o You must give My Lahey Chart a working email address that is current.
  • o If you change your email address, you must update My Lahey Chart with your new address.
  • o You will get emails when there is new information on My Lahey Chart for you to look at. These messages will not have any confidential medical information in them.
  • o Anyone who has access to your email will be able to see these email messages. But they will not be able to see your My Lahey Chart account unless they have your My Lahey Chart login ID and password.
  • o If you are not getting any emails from My Lahey Chart:
    • o Make sure this email address is part of your “approved senders list” or “whitelist”:
    • o Make sure your email inbox is not full.

You agree to read your My Lahey Chart messages regularly

The messages you get through My Lahey Chart may have important information in them. You agree to check these messages regularly.

You agree to look at any other websites that My Lahey Chart links to at your own risk

My Lahey Chart links to other websites with health information. My Lahey Chart does not endorse any of these outside websites. You are responsible for following the terms and conditions on these websites. You are also responsible for reading their privacy statements.

You agree to do your part to protect your privacy and security

My Lahey Chart makes every effort to keep your health information secure and confidential. But even the most secure system can be violated. When you use My Lahey Chart, you accept this risk.

You also agree to do the following things to help keep your information secure:

  • o You will keep your login ID and password secure If someone else learns your login ID and password, they could access your personal health information. You are responsible for keeping your login ID and password safe and secure. You are responsible for making sure you change your password if you know it is no longer safe and secure.
  • o You will never be asked for your My Lahey Chart ID and password in an email. Please do not respond to any emails that ask for this information. If you have already responded, change your password right away.
  • o Putting information in My Lahey Chart makes it part of your permanent medical record. If you have sensitive information that you only want to share with your doctor, you might not want to use My Lahey Chart. Hospital and physician personnel who have permission to look at your medical records may also be able to see this information if you put it on My Lahey Chart.
  • o It is your job to protect your computer. You are responsible for making sure that your computer is protected against viruses and other malware.
  • o If you are worried that someone has accessed your personal health information, please call My Lahey Chart Customer Support at (781) 744-7300.

You understand that My Lahey Chart may not be available sometimes

  • o My Lahey Chart might not be available sometimes because of system failures, maintenance and backup procedures, power outages, and other causes.
  • o If you need to get in touch with your provider when My Lahey Chart is not available, please call them or visit their office.

You understand that your medical record on My Lahey Chart is not complete

  • o The My Lahey Chart record only has some of the information that is in your medical record. Some kinds of medical information will never appear in My Lahey Chart.

You understand that My Lahey Chart may be shut down at any time

  • o My Lahey Chart is provided as a convenience to you. My Lahey Chart may be shut down at any time for any reason without notice to you.
  • o You may cancel your participation in My Lahey Chart at any time by contacting My Lahey Chart Customer Support at (781) 744-7300 or by notifying your doctor’s office.

You have a limited license to use My Lahey Chart for your personal use

  • o You have a limited license to use My Lahey Chart. This license is for your personal use only. This use falls under the terms and conditions of use described here, in this document.
  • o You can’t reproduce the website and its associated content and services. You also can’t use the website for your own profit.
  • o You are not allowed to collect or use other people’s email addresses or health information. You can’t do any data extraction or data mining on My Lahey Chart.

My Lahey Chart and 3rd party vendors

  • o My Lahey Chart provides the ability for you to utilize 3rd party healthcare applications that can integrate with your My Lahey Chart health information. My Lahey Chart contains tools to help you manage your permissions and authentication for any 3rd party application to access and import your health information.

Disclaimer of Warranties and Limitation of Liability

This website, its content and all site-related services are provided “as is,” with no representations or warranties of any kind, either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability and fitness for a particular purpose. You assume sole responsibility and risk for your use of My Lahey Chart, all site-related services and third party websites, including the risk of any authorized disclosure of confidential medical information resulting from your failure to keep your My Lahey Chart password secure, or for any damage to your computer software. No oral or written information or advice provided by Lahey Health, its physicians, affiliates or other healthcare professionals shall create a warranty of any kind. Any references to specific products or services on this website do not constitute or imply a recommendation or endorsement by Lahey Health unless specifically stated otherwise. Your sole remedy for dissatisfaction with this website, site-related services, or third party websites is to stop using My Lahey Chart or those services.

In other words, you accept sole responsibility for any risks that are involved in using My Lahey Chart. This includes things like the risk of someone getting access to your confidential medical information, or any damage that might happen to your computer. My Lahey Chart and Lahey Health are not responsible for any problems that you might have from using My Lahey Chart. If you are not satisfied with My Lahey Chart, your only option is to stop using it.

Copyright and trademarks

All the content on the My Lahey Chart website is protected by U.S. and international copyright law. This includes:

  • o Text
  • o Photographs
  • o Graphics, images, artwork, button icons, or logos
  • o Names
  • o Trademarks or service marks
  • o Data
  • o Any other content

You can’t reproduce any of this content, in whole or in part, unless you have written permission from Lahey Health.